Refund & Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

Cancellations are only applicable within 3 minutes on the orders received under the active session.
Cancelling of any order can be done within the application itself inside “View Orders” screen under Active Session.
After 3 minutes of ordering an item, Checkin is not responsible for cancellation of the item, though restaurant hospitality team can be contacted for any modifications or cancellation on the ordered item.

Refund Policy

Refunds are only applicable for the following cases:

  • Online payments done via Checkin app partnered payment gateways.
  • If two or more users have initiated online payments for the same active session, and more than one payment was eventually processed successfully.
  • If the online payment was processed successfully after a session has been settled using any other payment mode.
In order to raise a request for refund, please contact us via refund@check-in.in, stating the session ID and the transaction ID obtained from the payment gateway. The reason has to be explicitly mentioned while you’re raising the concern.
The requisition for refund should be made within 1 week of the processed payment. Once the request is received, we will inspect it and immediately notify you regarding the status of refund.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway refund will be made to the same account.