Our focus is complete customer satisfaction. In the event, if you are displeased with the services
provided, we will refund back the money, provided the reasons are genuine and proved after
investigation. Please read the fine prints of each deal before buying it, it provides all the
details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects
and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Cancellations are only applicable within 3 minutes on the orders received under the active session.
Cancelling of any order can be done within the application itself inside “View Orders” screen under
After 3 minutes of ordering an item, Checkin is not responsible for cancellation of the item, though
restaurant hospitality team can be contacted for any modifications or cancellation on the ordered
Refunds are only applicable for the following cases:
- Online payments done via Checkin app partnered payment gateways.
- If two or more users have initiated online payments for the same active session, and more
than one payment was eventually processed successfully.
- If the online payment was processed successfully after a session has been settled using any
other payment mode.
In order to raise a request for refund, please contact us via email@example.com
, stating the session ID
and the transaction ID
obtained from the payment gateway. The reason has to be explicitly mentioned while you’re raising
The requisition for refund should be made within 1 week of the processed payment.
Once the request is received, we will inspect it and immediately notify you regarding the status of
If paid by credit card, refunds will be issued to the original credit card provided at the time
of purchase and in case of payment gateway refund will be made to the same account.